More and more often, we turn to social media to voice our complaints about companies and brands.
In the comment section below, describe a time that you complained about a company on social media and received a response from that company.
- What was the situation and what type of complaint (e.g. directness, badmouthing, etc.) did you make?
- What was the company’s response? Did they follow Gregoire, Salle, and Tripp’s advice?
- What did they do well and/or what could they have done better?
If you don’t have any relevant personal experience complaining on social media, please find an example online to discuss.